The top ten barriers preventing development are:

Time – even though it can feel difficult to take time out of working ‘in’ your business, unless you work ‘on’ your business you may not achieve the long-term success you want. It is essential that you put some time aside every week to devote to marketing and the development of your website. This is time well spent and will make your business more secure and profitable in the future

Technical knowledge – you may feel that you do not really understand what the web is all about or have the first clue about how to produce your website or brief an external supplier. The best course of action is to keep it simple, consider investing in a content management system that allows you to update your site without the use of specialist technical web design software or computer languages. There are a number of good free systems available which do not require an annual licence fee or additional charges (known as open source systems).

Money – it would be untrue to state that high quality, bespoke websites don’t cost money. However, budget shouldn’t always be a barrier as there are a number of options:

Start small and simple and as the website provides business, reinvest that profit back into your site through development or content and features

Find a supplier who will work with you and is willing to share knowledge and allow you to learn the skills necessary to produce some of your website whilst they help with the complicated parts

Share your website (and therefore cost) with another organisation which is an indirect competitor. Give this option some consideration however as the practicalities of sharing a site can be difficult to manage

Ask a supplier if they will consider staged payments which would ease your cashflow

Belief – there may be those in your organisation who doubt the justification for developing a website and the budget this requires. Make sure that you have a strong business case for the website, put this in to some kind of document and make sure you get sign off from the senior individuals in your business. Demonstrate your business case through examples and hard figures rather than anecdotal evidence.

Planning – the old saying, ‘many fail to plan but no-one plans to fail’ may sound corny but it is worth remembering’. For a smaller business you will not have the luxury of a Project Manager to ensure your website is delivered on time and on budget. This doesn’t mean that you can’t successfully manage a small project however! Make sure there is at least a schedule for the work that needs to be completed and some kind of track of work completed and budget remaining. Keep it simple but make sure you plan, with this you should be able the successfully deliver your website.

Trust – with so many suppliers in one industry and many promising quick success and fantastic results it is not surprising that many businesses feel intimidated or afraid of being ripped off when considering developing a business website. Try to mitigate this risk by always looking for examples of previous work undertaken and testimonials. Don’t believe the hype, if a supplier is promising overnight success then it should act as a warning sign, the best results take time to develop – as with anything in business. Look for experts who are happy to share information with you and build your trust before taking any money from you.

Laziness – sorry, but this has to be on the list! It is a plain fact that many business owners and employees appreciate and understand that developing a website can be a lucrative and extremely effective course of action for their business but they continue to do what they have always done because this is the easiest most pain free course of action. Ultimately it is a question of success or failure in your market – those who stand still are actually going backwards as technology and consumers become more sophisticated

Denial – there are many businesses who (amazingly) continue to deny that the Internet actually exists. It’s true that for some businesses the development of a business website is not appropriate but to turn your back on this area and ignore huge potential benefits is not the answer.

Not right for my business – it could be that you have not developed a website for your business due to a belief that you will not gain any competitive advantage or revenue from such a project. It is certainly true that a website isn’t right for every business but take the time to consider potential benefits, look at competitors and what they are doing. Don’t be afraid to develop a website even if it is not something that is common between your competitors or in your industry – there may still be value in this course of action as you will be seen as an innovator in your market and may be the first to capitalise on potential returns.

Inappropriate content – it could be that you feel your business cannot communicate its services or products via a website. There are, however, many new ways of developing a website using multimedia content which can give close to or as good as a product or service demonstration as you could give to a prospective client face to face. Explore free tools like video online with YouTube or try writing about what you do in more detail and incorporating into a site or blog.

So now you can turn the top ten barriers to developing a business website into a ten step plan for success. Good luck, I look forward to visiting your website soon!

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If you would like to learn more about how to develop a business website then request your free copy of the We Are Web Quickguide to Website Investment for SMEs at We Are Web.

• Firstly consider the type of business you have – business to business websites (targeting a business audience) are very different to business to consumer websites (targeting consumers rather than businesses. A business site will require very different content to a consumer website, take the time to look at some of the websites belonging to your most successful competitors and see how they do it.

Next you need to consider how you are going to develop your business website on time and to budget – you need a plan! At the very least you should have a rough plan detailing your key actions and site objectives – this will help you develop and assess the success of your website as the project progresses.

• As part of the plan you must include a firm idea of what the objectives of your website will be.  For example, to generate sales leads or to increase charitable donations, etc. A number of small and medium sized businesses complain about the failure of their new websites to attract sales leads, however this is often due to an absence of clear objectives based on lead generation set out from the start.
• One important factor to remember is that you should not stop existing forms of marketing and replace with marketing your website online – keep doing both. Traditional forms of marketing can still prove useful and effective. For the most effective results integrate your website and traditional marketing e.g. ensure you quote your new website in all of your printed marketing literature.
• Some of the most user-friendly and useful websites in the world never attract any visitors – the reason: you must tell people about your site. Generating traffic to your website is imperative, you wouldn’t get a new phone line installed and then sit by the telephone waiting for it to ring, so don’t do the same with your website. Make raising the visibility of your website a key priority.
• Remember: keep it simple – don’t be tempted to overcomplicate the design, or content on your website. The same is true for the technology used on your website. If you have limited technical knowledge make sure your site or the technology used to create it is as user-friendly as possible. It is better to learn as you go along than let doubt and perfectionism stifle your opportunity to achieve some good results – you can always improve your website with every iteration.
• You should always track success, even if it is in a crude basic way – keep track of where your online enquiries are coming from e.g. a simple source of enquiry question on a contact form or a simple log of how many visitors your site has received. Free analytics tools are offered by many website hosting providers. How will you know you have achieved your objectives if you do not track success, how will you improve if you don’t record what is not working and what is?
• Ask yourself the question: could I cope with an influx of leads from a new website? Be prepared for success, think about whether you have the resources to cope with an influx of leads from your website. Make sure that your resources are synchronised with your website plan.
• Finally, don’t believe the hype.  Leave flashing websites and neon lights to the large brands to try – they have the marketing large budget to be able to experiment. Stick to simple ideas, they work well in traditional marketing so they will work well on the web.

Request your free copy of the We Are Web Quickguide to Website Investment for SMEs at We Are Web.

Important points to consider are:

Do my customers and prospects use the internet? If you can’t find any statistics for your industry sector then ask your customers – it’s the most effective form of free market research

How many clients do I have, if offering a personal service to a handful of clients will a website add value and return the investment? It is important to highlight that if you are not targeting new prospective customers, a website can still add value.  For example, a section on your website could house important documentation and information available for download  when required by the client

Would prospects use the internet to find my services? Some businesses such as dry cleaners, often win customers by their business location.  Others such as tree surgeons may win customers using word of mouth recommendation

How do I currently win business? If the way that you currently market your business is not producing satisfactory results then a new tactic may be required

How would I like to win business? Are you targeting the wrong sort of customer using your existing marketing methods, do your ideal customers tend to ignore you as they prefer to use the internet?

Am I currently generating enough revenue through other offline forms of marketing and business development. If you generate a satisfactory amount of revenue without a website you may feel it is not worth investing in one

Do you want to grow your business and extend your message to new audiences? This question is key, if the answer is no then a website is probably not right for you. If you do want to grow your business then a website is an extremely important part of your marketing arsenal

Can I afford to invest in a new website? When considering this question it is important to keep a focus on return on investment. Any money invested in a website today should provide return tomorrow as long as you have clear objectives and a plan of action

Do I have the time to effectively manage and update my website? There are a number of options for managing your website which can make the process more straight forward than you think (see Potential Barriers section beneath). Be sure to give this area some thought as a website containing out of date information can damage to your brand image

So if you think your profitable customers are online and want to grow your business and increase your customer base then investment in a website is the best course of action.